At Shadez of Joie, we strive to provide high-quality products. However, we understand that sometimes returns are necessary. Please note that our products are not eligible for returns unless there’s a valid reason, which can be agreed upon in certain severe situations.
Valid Reasons for Returns
We may consider returns in the following exceptional circumstances:
- Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer service team within 15 days of delivery.
- Wrong Item Received: If you receive an incorrect item, please contact our customer service team within 15 days of delivery.
- Quality Issues: If you experience any quality issues with your product, please contact our customer service team within 15 days of delivery.
Return Procedure
To initiate a return, please email our customer service team at [insert email address] within 15 days of delivery. Please provide the following details:
- Invoice of the product
- Image of the purchased items
- Reason for Return (must be one of the valid reasons mentioned above) Our team will review your request and approve or reject it via email. If approved, we will provide instructions on how to proceed with the return.
Our team will review your request and approve or reject it via email. If approved, we will provide instructions on how to proceed with the return.
Refund Policy
Once we receive the returned product, we will inspect it to ensure it meets our return conditions. If approved, we will issue a refund within 10-12 working days.
Refund Conditions
To be eligible for a refund, the product must be:
- In its original packaging (along with price tags, invoices, labels, freebies, etc.)
- Unopened and unused
- In the same condition as received
- Returned with secure and original packaging
Cancellation of Order
If you would like to cancel the order before it is dispatched, please contact us at [insert contact information]. Our team will confirm that the item is unshipped and cancel your order. If the item is already shipped, we will not be able to cancel your order. Please wait for the product to reach you and then raise a return request.
Shipping Charges
Please note that shipping charges will be deducted from your refund amount.
International Orders
No returns or refunds will be accepted for international orders under any condition.
Other Terms & Conditions
- At any point, management reserves the right to discretion and take the final call regarding returns and refunds.
- These policies are restricted to online purchases only.
- No returns / exchange will be accepted for Personal care / discounted items and customized products.
- Products purchased online cannot be returned / exchanged physically at our offline stores.
Contact Us
If you have any questions or concerns about these T&C, please contact us at:
Email: hello@shadezofjoie.in
Contact Number: +91-9819977356